Your privacy is important to us.
This privacy statement explains what data Teal Partners BV may collect through our product called "Viren" and how we use that data ("Product Privacy Statement"). Viren is a licence based tool that provides features for service management and remote collaboration.
Teal Partners is a private limited liability company incorporated under Belgian law, having its offices at Damplein 23, 2060 Belgium, and registered with the Crossroads Bank for Enterprises under number 0642.824.542 ("Teal Partners", "we", "our", "us").
This Product Privacy Statement can be modified, e.g. as a result of new functionalities of Viren. We thus advise you to check this Product Privacy Statement regularly.
This Product Privacy Statement applies to processing of personal data through Viren.
This Product Privacy Statement does not apply to other processing activities by Teal Partners which are not related to Viren. In such cases the general Privacy Policy available on our website will apply.
Viren is intended for use by organizations ("end users") and is administered and controlled by these end users.
When your organization, as an end user, is using Viren, your organization is responsible for the processing of these data through Viren and is hence the data controller. This means that your organization determines for what purposes and with what means the data are processed. If you as a data subject wish to exercise your rights as described under the last section of this Product Privacy Statement, you will have to address the end user in the first place. In this case Teal Partners will not have the right to directly assist you.
Teal Partners may be processing personal data on behalf of end users. In those cases Teal Partners acts as a data processor and a data processing agreement has been agreed upon.
In addition to the above, Teal Partners also processes personal data on its own initiative for the purposes explained below, without receiving instructions from the end user. With regard to these processing activities, Teal Partners itself is responsible for processing, and therefore data controller next to the processing activities by the end user. Teal Partners only processes the personal data in limited cases. All these cases are explained in this Policy.
The data Teal Partners collects as a data controller depend on the context of interactions with Teal Partners.
We collect data in two ways:
For what purposes do we use personal data?
We use personal data for the following purposes:
In order to activate access to Viren:
We may collect contact details about the individual user and his/her organization as it is entered in the Teal Partners activation registration portal.
Upon completion of the registration process by the person performing the installation, the person who has been identified as end user administrator receives an email based on the user identification data provided, which allows the end user administrator to create an account.
The data is processed on the basis of the performance of a contract.
In order to use the service:
The end user administrator can decide which individuals have access to use Viren.
The data is processed on the basis of the performance of a contract.
In order to provide support:
We may collect user identification and environmental data as part of debug, info, error logs of user interactions with the Viren portal. All Viren components generate logs that are used to monitor, operate and provide support for the service.
The data is processed on the basis of the performance of a contract.
In order to improve the product:
User identification and environmental data is collected as part of debug, info, error logs of user interactions with the Viren portal which is aggregated in order to provide statistics, analytics and insight to the users of Viren and improve the product.
This data is processed on the basis of Teal Partners' legitimate interest to continually improve its products.
Teal Partners is selective in the parties to whom it discloses data and chooses them carefully. In all cases, we will ensure that sufficient safeguards for the protection and confidentiality of the data are in place. When we provide data to third parties, they are not permitted to use the data for any reason outside of the scope for which we contracted them.
Teal Partners may share the personal data with third parties to perform certain (processing) activities:
In addition to the above, Teal Partners reserves the right to disclose personal data to other parties under the following conditions: (i) when required by law or a court order; (ii) when trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (iii) when investigating suspected fraud which has already taken place.
Teal Partners will retain your personal data in a form which permits identification for no longer than needed
Your personal data will be kept in Belgium, another country within the European Economic Area or a destination country which, according to the European Commission, offers an adequate level of protection. In the event of a transfer of data to a destination country that does not in itself offer an adequate level of protection according to the European Commission, Teal Partners will agree with the party in question on the necessary contractual safeguards by concluding a European Commission's model data protection contract (so-called standard contractual clauses).
Teal Partners strives to protect the data by means of technical an organizational measures, such as firewalls and secured servers that may only be accessed by a limited number of people holding special access rights and with respect to the nature of the data.
You have a number of rights with regard to your personal data, such as the right of access, the right to rectification of inaccurate personal data, the right to erasure or restriction of processing, the right to data portability, the right not to be subject to profiling and the right to object to the processing. Some of these rights have a very specific scope or are subject to special conditions or exceptions. Please contact our Privacy Team for any questions or requests regarding the processing of your personal data. Any request to exercise a relevant right must be duly signed and dated. Teal Partners cannot process your request without proof of your identity. On grounds relating to your particular situation, you also have the right to object at any time to the processing of your personal data on the basis of the legitimate interest of Teal Partners acting as a controller. You also have the right to lodge a complaint with the supervisory authority of your habitual residence, your place of work or the place of an alleged infringement. The Belgian Data Protection Authority is the supervisory authority for Belgium and can be contacted at [email protected].
Should you have any further questions about this Product Privacy Statement you can always contact us:
Last updated: 25 January 2024